Uh-oh. A decade’s worth of family photos, gone in a flash. Or maybe your workaround for avoiding streaming services is finally catching up with you, and now you’re dealing with relentless pop-ups. That loud fan is getting harder to ignore, or maybe it’s the cracked screen that seems to be getting worse. These are all signs it’s time to call in the experts. But with so many options in the local area, how do you choose a computer repair shop in Rochester, NY? Hopefully, this blog will make the decision easier.
What Are Your Service Needs?
You’ve done a quick search and pulled up some options. Before bringing in your PC or laptop, it’s a good idea to call first and get a better understanding of the services they offer.
- Do they handle both hardware and software issues?
- Do they offer free or affordable diagnostics before committing to repairs?
- Can they assist with upgrades (ex. RAM, SSD) or preventative maintenance?
Common Services Provided by Reputable Shops
Typically, a reputable computer repair shop will offer these common services. If any of these are relevant for you then don’t worry, you’ll be in good hands soon.
- Broken Screens
- Hard Drive Failure
- Power Issues
- Damaged Ports
- Overheating
- Operating System Errors
- Virus or Malware Removal
- Slow Performance
- Software Installation and Updates
- Corrupted Files or Applications
- Spills and Liquid Damage
- Dropped Devices
- Broken Keyboards or Trackpads
- Accidental Deletion
- Corrupted Storage Media
- Backups Needed
- Hardware Upgrades
- Preventative Maintenance
- Software Optimization
- Network Problems
- Printer and Peripheral Setup
- Driver Conflicts
- Custom Builds
- Gaming Enhancements
- Compromised Systems
- Password Recovery
- Firewall and Antivirus Setup
- Unresponsive Devices
- Compatibility Issues
- External Hardware Issues
Further Reading: IT Help Desk: Your Tech Support Lifeline
Consider Experience and Expertise
Now just because a computer shop says they can help you with the following doesn’t mean they’ll deliver the results you expect. This is why you need to consider the experience and expertise of the technicians.
- Are the technicians certified (e.g., CompTIA, Microsoft Certified, or Apple Certified)?
- Do they have experience with your type of device (e.g., PC, Mac, laptop, gaming system)?
- Are they a well-established store with a track record of reliable service?
- Do they carry high-quality parts for your device, or if not are they able to order them?
The worst-case scenario is paying for a service expecting a quick fix, only for your device to come back with additional problems or no viable solution. Look for a shop that provides honest, clear recommendations on how to move forward.
Do They Have a Good Reputation?
A shop’s reputation can tell you a lot about the quality of service you’re likely to receive. Here’s how to investigate:
Online Reviews
- Check Google, Yelp, or Facebook for reviews and ratings.
- Be cautious if the shop has few reviews or an overwhelming number of negative ones. While no one is perfect, a balanced set of detailed positive reviews is a good sign.
Word of Mouth
Ask friends, family, or colleagues for recommendations. Someone in your network has likely used a computer repair shop and can share their experience—good or bad. You don’t have to go through the yellow pages, just ask your community.
Accreditation
You can also check if the business is affiliated with trusted organizations, such as the Better Business Bureau. This information is often listed on their website.
Pricing Considerations
Cost is often top of mind when choosing a computer repair store. While affordability is important, keep in mind that you often get what you pay for. Here are some price considerations to think about:
- Are prices for common repairs clearly listed?
- Do they offer a warranty on repairs and replaced parts?
- Is there a flat rate, or do they charge hourly?
- Are there any hidden fees, such as expedited service charges?
Transparency in pricing is a sign of a trustworthy business. Don’t hesitate to ask questions to avoid surprises.
Further Reading: The Cost of Outdated IT Solutions
Good Customer Service Is a Must
This should go without saying, but good customer service. You’ll probably have an idea based on the reviews you’ve read or the recommendations you’ve gathered.
- Are they easy to contact and responsive to questions?
- Do they explain the problem and solution clearly?
- Are they approachable and patient with your concerns?
While IT professionals have a reputation for being “awkward,” a good team will make you feel heard and supported. Take a look at some of these glowing reviews highlighting our computer support services.
Quick, Friendly, Personal Service
Location and Convenience
This is probably just as important as the cost for you. What is their location and are they convenient?
Choose a store that’s easily accessible to save time and effort. Also check if their hours align with your schedule. Some computer stores offer home or office visits for added convenience.
If you don’t mind driving a few extra miles, then don’t let proximity deter you. But if you prefer a short drive then just make sure to check the address.
Easy Computer Repair in Rochester, NY
There’s no shortage of computer repair shops in Rochester, NY, and the surrounding towns. Before you begin typing in “computer repair store near me” keep these considerations in mind.
While, it might be tempting to head straight to Best Buy and let the “Geek Squad” handle it, sometimes you’re better off going to your local computer shop that can provide personal service without making you feel like just another number in a very long line.
JSI Guardian VS "The Geeks"
Rochester’s Best Choice for PC And Laptop Repairs
Just Solutions offers more than just business IT Support. Looking for the best computer repair shop in Rochester, NY? Look no further than JSI Guardian, the division of Just Solutions that handles all your personal device needs.
Recognized in the Democrat and Chronicle’s Community Choice Awards and the Rochester Business Journal Reader Rankings, we’re proud to serve our community with reliable, security-focused repair services.
We’re conveniently located in Fairport, NY, just off Rt. 31, with plenty of parking and close to local landmarks like Perinton Square Mall. It’s an easy trip from Rochester, Pittsford, Brighton, Henrietta, East Rochester, Penfield, Webster, and more.
Get Your Computer Problems Fixed
Technology troubles can be frustrating—and waiting for repairs only adds to the stress. That’s why we focus on providing quick, reliable solutions tailored to our community’s needs.
If you have any questions or need a repair, feel free to give us a call or stop in! When you bring your device in, expect to be greeted at our front desk with friendly service and a solution to your problem.