Phone Systems
Reliable, flexible, and affordable phone systems fit for any size business

Elevate delivers a robust unified communications experience with phone service, video conferencing, chat, business SMS, file management, and more.
Consistent Communication Experience
Business Phone – Highly reliable cloud-based phone system with 90+ calling features, crystal clear call quality and HD voice.
Video Conferencing – Securely meet face-to-face with your employees and customers from anywhere with up to 3 video feeds.
Team Chat – Bring your teams together and quickly communicate with coworkers from any device.
File Management – Share and collaborate on files securely from any location with real-time backup and restore.
Wherever, Whenever Communication
Increased Flexibility & Productivity – Elevate enables workers to collaborate from anywhere, on any device.
High Reliability – Elevate delivers 99.999% reliability, so you’re never out of touch.
Lower Costs – No phone system hardware to buy, install, manage, upgrade, or replace.
Simplified Scaling & Management – Elevate scales according to the needs of any business.
Business Continuity – Elevate keeps businesses connected and running even if the power goes out.
Keeps teams connected and productive
Desktop App – The Elevate Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
Mobile Device – Seamlessly switch your workspace to any Apple or Android smart device with the Elevate Mobile App.
Desk Phone – Pre-configured phones connect to the feature- rich Elevate service wherever they’re plugged in.
Fully Integrated with Microsoft Teams
Powerful Phone System – Our advanced cloud-based phone system sits directly inside Teams with no extra license needed.
Single App Experience – Give users a single Teams app for all their communication and collaboration tools.
Advanced Features – Features like call queues, SMS, monitor, whisper, and barge optimize call handling directly inside Teams.
Integrated Contact Center
All-in-one Platform – One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.
A More Informed Organization – A singular platform helps businesses cut hold times, increase call effectiveness, and improve employees’ ability to resolve issues quickly.
Additional Features
Archiving – Securely back up your organization’s phone calls, meetings, chats and SMS conversations.
Company Messaging – Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.
Toll-free Calling – Save time and money with one consolidated bill, flat rate pricing, and shared minutes across users.
Call & Contact Center
Unlock advanced call center capabilities with 3CX. Elevate customer service and sales with features like switchboard and wallboard, real-time statistics, call monitoring, and CRM integration. Customize workflows with ease using 3CX CFD, while enjoying seamless integration with Microsoft 365 and popular CRMs.
Call Flow Designer
Leveraging 3CX’s Call Flow Designer streamlines incoming call handling, boosting efficiency and speed. Examples of enhanced customer service include call routing based on authentication, automatic outbound dialing, callback scheduling, credit card authentication, phone orders, surveys, and automated text-to-speech and speech-to-text capabilities across 120 languages.
3CX Apps
Experience seamless connectivity with 3CX Apps for Android & iOS, enabling calls, video conferencing, and messaging on the go. Enjoy encrypted communication, make free VoIP calls, and manage queries from various platforms in one interface. With user-friendly Web Client/Desktop Apps, work from anywhere with integrated UC features, including CRM and Microsoft 365 integration, and easily monitor colleague status.
Integrations
Integrating 3CX with major CRMs streamlines operations, enhancing customer satisfaction and staff productivity. With Facebook Messenger and WhatsApp integration, messages are managed centrally, ensuring compliance and eliminating the need for personal numbers. Agents can respond without accessing social platforms directly, and conversations are logged for reporting and workload sharing.
Live Chat
Elevate your customer communications with 3CX Live Chat, offering seamless interactions directly on your website. With customizable chat queues, you can efficiently manage customer inquiries. Respond conveniently from your web client or the 3CX App, and easily transfer chats to other team members as needed. Take conversations to the next level by transitioning from chat to call or video with a simple click. Gain insights with chat reporting and empower managers with chat monitoring capabilities.
SMS
Send messages directly to your customers, ensuring efficient communication. Route messages to multiple agents to guarantee no inquiry goes unanswered. With 3CX, you can keep personal mobile numbers private while maintaining seamless communication channels.
Video Conferencing
The 3CX phone system boasts integrated video conferencing for up to 250 participants, free of charge. With a single click, users can initiate meetings, dial in remotely, share screens, utilize a whiteboard, conduct polls, record sessions, and chat, providing a comprehensive communication solution.
Security & Backup
3CX sets the standard for VoIP security with its comprehensive built-in features. It offers secure web server configuration, automatic detection and blacklisting of SIP attack tools, and global IP blocklists. Encryption is applied to traffic via the 3CX Tunnel for apps and SRTP for voice. The platform also handles SSL certificate management automatically, with top ratings from Qualys Labs and Immunilabs. Automatic failover ensures instant backup, and access to the management console is restricted by IP. Plus, HTTPS encryption secures communication between browsers and the website.
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.
Communication is a critical component of everyday business. Cytracom has taken voice communications to the next level by adding mobility, desktop integration, and messaging to allow businesses and their employees stay in touch at any time and any location. Plus, it integrates with key business productivity tools to give your teams the flexibility and freedom to communicate on their terms.
Unlimited Calls
Text Messaging
Visual Voicemail
One Number on All Devices
Call Queuing
Call Recording
Auto Attendant
Cytracom Mobile
Cytracom Desktop
Multi-Site Support
Unified Communications Software
Call Recording
Audio Conferencing
ClickCall Direct Dialing
As a hybrid communications solution, Vertical connects digital and analog phones, as well as next-generation IP technologies. The streamlined solution reduces costs by combining all of your communications tools into a single platform, including real-time voice, video, and presence-enabled instant messaging under a single-user interface on any device. With Vertical, your employees can work from any device with any technology.