Is It Time to Call an IT Company?

When To Hire An IT Company

Managing technology shouldn’t be the hardest part of running your business, but sometimes it feels that way. Between sudden cybersecurity issues and the everyday technology troubles, it’s easy to feel out of your depth. That’s where a good IT company comes into play. This blog will guide you through what an IT managed service provider (MSP) handles and how to spot when you might need one.

What An IT Company Does

Hiring an IT company typically means engaging a managed service provider (MSP), which delivers comprehensive technology management. If your business cannot afford full-time system administrators or IT staff, an MSP can serve as your outsourced IT department.

They manage everything from server setups and network management to cybersecurity, offering scalable services that bring technology support and resources normally out of reach for smaller companies.

Signs You Need IT Support

Technology headaches can slow down any business. If you’re constantly putting out tech fires, struggling with cyber threats, or your IT investments just aren’t paying off, it might be time to call in the experts.

Whether it’s due to a small team that’s stretched thin, frequent glitches, or simply the pace of business growth, recognizing when you need professional IT support can make all the difference. Here are some telltale signs that partnering with a managed IT service provider could be your next smart move.

Cybersecurity Gaps

Experiencing a cybersecurity incident is a clear indicator that you need professional IT support. According to the Sophos 2024 Threat Report, 75% of incident responses last year involved small to medium-sized businesses (SMBs). Questions to consider include:

  • Are modern security measures like Multi-Factor Authentication (MFA) absent in your business?
  • Are you using outdated methods like notebook-stored passwords?
  • Is your team susceptible to phishing attacks?
  • Do you have any employee security training in place?
  • Is someone monitoring your network?
  • Are you relying solely on a firewall for safety?

An IT company can install critical safeguards such as endpoint security, network monitoring, and encryption, and help set up multi-factor authentication and admin privileges to protect your data and systems from unauthorized access.

Frequent Technical Disruptions

Technical problems can drain resources and decrease productivity. Issues like hardware failures, connectivity problems, managing user accounts, or updating systems disrupt business flow. Gartner estimates that the average cost of IT downtime is $5,600 per minute. Consider the real impact of technology-related disruptions on your business. Regular issues are a sign that you might need professional help.

Insufficient Internal Resources

A constant barrage of technical issues often stems from inadequate support. Many small businesses operate with limited IT knowledge and staff, leading to gaps in support and security. An MSP provides a continuous presence that overcomes challenges such as staff absence or lack of specific expertise, effectively extending your IT capabilities without the need for costly specialists.

IT Investments Not Paying Off

If your substantial IT investments are complicating rather than streamlining operations, it’s time to reassess. Effective IT investments should enhance your operations, not hinder them. Without the right expertise, you might overspend on unnecessary technology or choose inappropriate solutions. Partnering with a professional IT company ensures that your investments are smart and tailored to truly benefit your business.

Business Growth Demands

As your business expands, so does the complexity of your IT needs. From network setup and maintenance to cloud migration and system upgrades, each growth phase introduces new challenges. An IT support company can manage these transitions smoothly, allowing you to focus on core business activities without the distraction of technical issues.

Evaluating IT Support Options

When selecting an IT company, consider the full range of services they offer. While some companies provide only reactive, break/fix services, others offer comprehensive, proactive support that includes monitoring, backups, and regular updates. Though the initial cost of a full-service MSP might seem high, the long-term benefits of enhanced security and efficiency typically offset these costs.

The Benefits of Keeping Your IT Support Local

Working with a local IT provider like Just Solutions in Rochester, NY has distinct advantages:

  • Personalized Support: Local MSPs offer face-to-face service, fostering a stronger relationship and better understanding of your specific needs.
  • Quick Onsite Assistance: In situations where remote troubleshooting isn’t enough, having a local team means faster response times for onsite support.
  • Aligned Working Hours: Working with a local provider means no time zone conflicts, making communication and scheduling support much easier.

Just Solutions: Rochester’s Trusted IT Company

At Just Solutions we recognize that small businesses are often underserved in the IT industry. Our plans are designed to provide the right level of support, ensuring that you’re not overpaying for unnecessary services or missing a piece of the puzzle.

We offer everything from 24/7 monitoring to proactive management of your IT infrastructure, ensuring that your business runs smoothly and securely without you having to worry about the underlying technology.

Overcome persistent technical issues and secure your business’s growth by partnering with Just Solutions, your trusted local IT provider. Contact us today to discuss how we can support your business goals.

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