When your work depends on staying connected, downtime isn’t an option. For Design Pool & Spa, a leading pool and spa contractor in New York, Just Solutions Inc. has been the go-to IT provider for more than two decades. Here’s how our partnership helps keep their business running smoothly, securely, and stress-free.
About Design Pool & Spa
Design Pool & Spa has been transforming New York backyards since 1968. This family-operated business specializes in custom gunite pools built to last for generations.
Their team brings over 200 years of combined experience in design, construction, repairs, and technical support. From residential retreats to large commercial builds, they focus on quality, reliability, and turning each client’s vision into reality.
With a full-service retail store and a statewide client base, the business depends on reliable technology to manage scheduling, billing, communication, and an ever-growing digital workflow. That’s why they’ve trusted Just Solutions as their IT partner for over 20 years.
A Quick Summary
Here’s a snapshot of how Just Solutions supports their operations behind the scenes with managed IT services.
Before Just Solutions Inc.
- IT issues handled internally
- Limited backup support
- Risk of data loss and downtime
After Just Solutions Inc.
- Peace of mind through full IT management
- Fast response and data recovery
- Reliable network and secure backups
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The Challenge: Data Dependence Meets Limited IT Bandwidth
Design Pool’s operations involve managing sensitive client data, schedules, and digital files across the entire state. As the company grew and shifted to a mostly paperless workflow, the need for a secure, responsive IT infrastructure became urgent.
“We have a working store that has to stay operational, and not many of us here can solve these problems on our own. Having IT completely handled by Just Solutions brings a definite ease of mind.”
With no in-house IT team, even a minor issue could slow down operations, frustrate staff, or risk service delays. They needed a partner who could keep up with their pace and handle IT with minimal handholding.
The Solution: Reliable and Responsive Support
Just Solutions has been Design Pool’s IT provider since 2001. From network security and data backups to troubleshooting and fast response times, we manage their tech so they can focus on their business.
“We’re mostly paperless now. If something is lost or we can’t access it, Just Solutions handles all our backups and recovery. I can make a call, and in a day, things are sorted out and back to normal.”
Whether it’s a hardware hiccup, a backup restore, or day-to-day support, our team works quickly to get them back on track—often in just a few hours. We also ensure they stay protected with secure systems that support their shift to digital.
“The biggest benefit is the peace of mind and the great reaction time. Whether we call or email, we get an instant response. It’s fantastic.”
The Result: Better Business Continuity
With Just Solutions behind the scenes, Design Pool can focus on delivering excellent service to their clients without worrying about IT.
From fast recovery to proactive support, our long-standing relationship is built on trust, responsiveness, and a shared commitment to keeping business running smoothly.
“When we first started working with Design Pool and Spa, their IT setup was pretty limited—most of the technology was managed in-house on a reactive basis, and there was very little in the way of backup or business continuity planning. Over the years, we’ve helped them transition to a much more proactive and resilient infrastructure. Now they’ve got reliable, secure backups, dependable network support, and the peace of mind that comes from knowing our team is always just a call away. One of the biggest challenges we helped them overcome was moving to a paperless workflow without increasing operational risk. Today, they run a fast-paced business with confidence, and we’re proud to be part of their continued success.”.”
Further Reading: How to Make Managing Your Business Technology Easier
Secure, Responsive IT Support for Contractors Across Western NY
At Just Solutions, we help contractors, storefronts, and growing businesses across Rochester and Western New York take control of their technology.
Our managed IT services are built with security, backups, and real support in mind—so you’re never left scrambling when something goes wrong.
Whether you’re paperless or paper-bound, we’ll meet you where you are and help you get where you want to go. We’d love to hear what’s going on in your business. Reach out today and let’s build an IT game plan that works for you.