If you’ve been using a Roadrunner email address like @rochester.rr.com, @twc.com, or @charter.net, it might be time to make a change. Spectrum has been quietly moving away from supporting its legacy email services — and many users in the Rochester area are already feeling the effects.
Here’s what’s happening, why it matters, and how you can protect your email access before it’s too late.
From Roadrunner to Spectrum: What Changed?
Roadrunner email was originally offered by Time Warner Cable (TWC), which served the Rochester region for years. When Charter Communications acquired TWC in 2016, the company rebranded as Spectrum, and legacy services — including Roadrunner email — were gradually migrated under the Spectrum umbrella.
Addresses like these were once common:
- @rochester.rr.com
- @twc.com
- @charter.net
While Spectrum still lets users log in with these older addresses at webmail.spectrum.net, they’re remnants of a discontinued system that’s no longer being actively supported.
The Current Status (and Signs of a Phase-Out)
As of late 2025, Spectrum hasn’t made an official public announcement about shutting down @rr.com or @rochester.rr.com addresses. However, the signs are clear:
- Legacy accounts are being merged into Spectrum’s unified email platform.
- No new Roadrunner addresses are being issued.
- Users who cancel Spectrum Internet typically lose their email access within 60–90 days.
- Deliverability issues are becoming more common, with some messages from @rr.com domains being flagged as spam.
- Spectrum support agents have reportedly advised customers to move to independent email providers like Gmail or Outlook.
For many in the Rochester area, that means your Roadrunner account may still work — but it’s running on borrowed time.
Why Staying on Roadrunner Is Risky
Keeping a legacy ISP email may seem convenient, but it comes with growing risks:
- Loss of access without notice if Spectrum retires your sub-domain
- Reduced deliverability for outgoing messages
- Limited support for password resets or recovery
- Dependency on your internet provider for access
In short, it’s not a reliable long-term email solution — especially if your address is still tied to an older sub-domain like @rochester.rr.com.
Further Reading: Why You Need a Professional Email Domain
How to Protect Your Email and Data
If you’re still using a Roadrunner email address, here’s how to transition safely:
- Create a new email account with Gmail, Outlook, or another trusted provider.
- Back up your emails and contacts — use Outlook or Thunderbird to export your messages.
- Set up email forwarding (if possible) from your Roadrunner account to your new one.
- Update your logins for banking, shopping, and any service that still uses your old address.
It’s a simple process that ensures you won’t lose important messages or account access down the road.
Further Reading: These Email Attacks Are Slipping Past Your Spam Filters
Looking Ahead: A Smarter Way to Manage Your Email
For individuals and businesses alike, relying on your internet provider for email is no longer the best practice. Modern email platforms offer better security, reliability, and independence — and you can access them from anywhere, even if you change service providers.
At Just Solutions Inc., we help local Rochester businesses modernize their communications by setting up secure, professional email domains (like you@yourcompany.com) and managing seamless migrations from legacy systems.
Don’t Wait for Spectrum to Pull the Plug
Spectrum may not have set an official retirement date for rochester.rr.com, but the direction is clear: the legacy Roadrunner system is winding down.
Proactively moving to a modern email platform ensures your data stays safe and accessible — and your business stays connected.
Need help migrating your email or setting up a new domain?
Just Solutions can handle it all — from migration to configuration — so you can make the switch stress-free.
If you need help migrating your email to a new provider or setting up a more reliable solution, our team is here to assist you. Feel free to submit a ticket at help@justinc.com or 585-321-9999.
Contact us today to future-proof your email and communication systems.