Rochester, NY is home to a thriving healthcare and medical research community, with leading institutions like the University of Rochester Medical Center and numerous private practices and specialty labs. As part of this network, Muhlbauer Dermatopathology Laboratory plays a crucial role in providing accurate diagnostics to dermatologists throughout the region.
Muhlbauer Dermatopathology Laboratory
At Muhlbauer Dermatopathology Laboratory, precision and efficiency are at the heart of everything they do.
As a regional private laboratory, they specialize in dermatopathology services, working closely with dermatology practices across Western New York and beyond. Their mission is to deliver fast, accurate, and high-quality diagnostic results to support patient care.
The healthcare industry relies on technology as the backbone of daily operations. Whether it’s accessing electronic medical records (EMRs) or managing large volumes of sensitive data, a fast, secure, and reliable IT infrastructure is essential.
The Challenge:
Outdated IT systems can slow down even the most advanced labs—leading to inefficiencies that affect both providers and patients in our region.
Before partnering with Just Solutions, technicians at Muhlbauer Dermatopathology Laboratory frequently encountered system slowdowns while processing patient samples. These delays not only affected internal workflows but also impacted how quickly dermatologists could receive results and diagnose conditions.
David Wolf, Vice President at Just Solutions, recalls the situation:
“When we were brought in to manage the IT for a medical lab in Rochester, NY, they were undergoing a major transition. Their long-term internal IT employee had given notice, and with no formal IT documentation in place, the team was understandably concerned about how to maintain their operations smoothly. Like many businesses with a single IT person, they faced challenges with visibility into daily IT management, their cybersecurity posture and ensuring long-term continuity.”
IT Limitations Slowing Down Operations
As we took a closer look, our team uncovered several underlying challenges that had been quietly affecting operations:
- Aging infrastructure
Their existing server speed and functionality could not keep up with the laboratory’s demands, causing delays in data processing and communication.
- Limited IT support
They had no structured IT management, leaving them vulnerable to technical failures without quick and comprehensive troubleshooting.
- Data security concerns
As a healthcare provider handling sensitive patient information, they needed stronger cybersecurity measures to protect against cyber threats and ensure compliance with industry regulations.
- Network inefficiencies
The lab was unknowingly paying for two separate internet connections when a single optimized setup would have sufficed. Their network setup was also riddled with misconfigured routers and improper IP allocations.
The Solution:
Muhlbauer Dermatopathology Laboratory discovered Just Solutions through a strong recommendation from a trusted employee. This referral, backed by positive feedback from other local businesses, gave them the confidence to move forward with our managed IT services.
From the very beginning, our team worked closely with them to assess their IT environment and implement tailored solutions designed to improve efficiency, security, and reliability.
A Trusted IT Partnership
Our IT Support strategy focused on:
- Upgrading server speed and functionality to improve processing times and reduce workflow bottlenecks.
- Restructuring their network infrastructure by replacing outdated routers with enterprise-grade firewalls, implementing a proper IP scheme, and consolidating internet services to reduce unnecessary costs.
- Implementing reliable data backup solutions to safeguard critical patient information and prevent data loss.
- Strengthening cybersecurity measures to protect sensitive medical data from cyber threats and maintain HIPAA compliance.
- Providing managed IT support with fast troubleshooting and problem resolution to minimize downtime.
As Wolf explains, the transformation required a comprehensive and proactive approach:
It took time to untangle the existing infrastructure and optimize their IT environment. We upgraded their network, replaced outdated servers and software, restructured their cabling, and implemented proper cybersecurity measures. With consistent care and maintenance, the lab's IT systems became stable and reliable. The weekly server crashes ceased, their network became secure and compliant with HIPAA regulations, and the overall efficiency of their operations improved significantly.
The Results:
Since partnering with Just Solutions, Muhlbauer Dermatopathology Laboratory has experienced significant improvements in their IT performance and operational efficiency.
"We have experienced excellent customer support and technical assistance. Whether interacting with the support desk or David Wolf, the Vice President, we feel that we are in good hands with Just Solutions and can rely on their technical expertise."
Increased Efficiency and Secure Operations
- Faster server performance
Their upgraded infrastructure now supports seamless data processing, allowing them to work more efficiently with EMR systems and dermatology practices.
- Stronger data security
Enhanced cybersecurity measures have improved compliance and data protection, reducing the risk of cyber threats.
- Reliable data backup
Their critical patient data is now securely backed up, ensuring business continuity and disaster recovery readiness.
- Proactive IT support
Our responsive help desk and technical assistance ensure that any IT issues are addressed quickly and effectively, minimizing disruptions.
A Partnership Built on Reliability
Technology plays a pivotal role in the success of any modern business, and for a medical laboratory, efficiency, security, and reliability are non-negotiable. By partnering with Just Solutions, Muhlbauer Dermatopathology Laboratory has transformed its IT infrastructure, ensuring seamless operations, faster service delivery, and enhanced security.
However, this case also serves as an important reminder to businesses that IT oversight should never be an afterthought. As Wolf points out:
"This experience serves as a critical warning to other small business owners: if you don't have a second set of eyes reviewing what your internal IT person is doing, you may be at risk. Complacency and lack of oversight can lead to outdated systems, security vulnerabilities, and non-compliance with industry standards. Regular audits and external reviews are essential to ensure your technology is current, secure, and capable of supporting your business needs. Don't wait for a crisis to realize the importance of proactive IT management."
Is Your Business Facing IT Challenges?
We appreciate Muhlbauer Dermatopathology Laboratory for allowing us to share their journey. Many businesses in the area are facing similar IT challenges. It’s easy to keep things running as best you can—until outdated systems, security gaps, or unexpected events make it clear that something needs to change. Handing over IT management can feel like a big step, but the right partner makes all the difference.
For over 25 years, Just Solutions has helped businesses in Rochester and Western New York build secure, efficient IT infrastructures.
We approach each partnership with the goal of providing great business results. If you’re tired of trying to solve the technology puzzle alone, we’re ready to help piece it all together.