Don't Get Burned by Lousy IT Support!
Ask yourself the following questions:
Do you have written network documentation about your computer network? What software licenses do you own? What are the critical administrator passwords to your systems and devices? How is your computer network structured? What hardware do you own and when do your equipment warranties expire? Are there cloud vendors for email, online storage, etc. that you don’t’ currently have? You should NEVER allow a single IT person to keep this information under their full control over your network and company. If they suddenly left for any reason, this could lead to huge consequences for your company.
Do you know where your backup files are stored and if they are being stored properly? If you are like most business owners, you’re too busy dealing with the “crisis of the day” to think about system backups and probably leave tasks to your internal expert. If your database gets fried and your tech is nowhere to be found, you might be in a lot of trouble.
Do you have a written plan for restoring your network fast in the case of a disaster? If you don’t have a fully tested disaster recovery plan for your office, you could be at serious risk without ever knowing it until something happens.
Do you know where all of your software is stored? Bad things can happen to computers and servers, and the situation can be made worse if you are not prepared. Taking a minute to organize and store your software in a secure place can save you a considerable chunk of money in the event that you need to restore a program on your systems. If you don’t have access to the software or don’t know where it is located, you might be forced to buy the software again.
Do you know what routine maintenance must be done to your network? I know that the very idea of learning about and keeping track of all the servers, workstations, and peripherals on your network probably gives you a major headache, but it is important information to maintain. If your in-house expert leaves, who will take over?
Do you know how to protect yourself from an ugly security breach if your in-house computer expert leaves? What happens if your in-house expert splits with no warning AND has access to your company’s network? As soon as humanly possible, you should disable his or her access, including remote access to your network and all cloud based applications.
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