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Can AI empower customer service agents?
Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into
Non-financial blockchain solutions
Despite internet connections that deliver information to the other side of the globe in milliseconds, countless industries still rely on slow and inefficient middlemen to
2017’s most valuable IT solutions
It’s the perfect time of year to evaluate last year’s technology investments and make adjustments for the year to come. Whether 2017 left you with
How to make the most of your CRM
Building a rapport with customers has never been easier with customer relationship management (CRM) software. You can track contact information, buying preferences, and sales patterns.
Office 365: Increase ROI with Power BI
It’s rare that business owners have a chance to get move value out of their existing IT solutions without investing more resources in them. But
OMS: The best way to organize online sales
There are so many variables that go into order fulfillment and shipping that it’s no wonder an entire field has sprung up around streamlining these
5 ways to make tech trends work for you
What tech fads has your SMB recently written off as silly and not worth your time? 3D printing, internet of things…Pokémon GO? Juvenile as they
Live video: a free way to reach new customers
Having direct access to customers is a gold mine for SMBs and with the increasing popularity of live video services it’s just a matter of
LinkedIn tips for the SMB
As a small business owner, you may be a bit perplexed how to gain the most value out of LinkedIn. You may have already spent