Our Team

David Wolf

David Wolf

Vice President

As the Vice President, David Wolf is a technology visionary and serial entrepreneur with over 30 years of experience in the IT industry. David attended the Rochester Institute of Technology and has a Master of Science from Roberts Wesleyan College. David has achieved the highest industry security certifications of CISSP (Certified Information Systems Security Professional), CEH (Certified Ethical Hacker), and CCISO (Certified Chief Information Security Officer). He enjoys using his technical expertise to help fellow business owners get the most out of their IT. His previous experience includes positions as co-founder and President at Vivatron Corporation and a Senior Systems Analyst at Unisys, making him both the business and technology expert our loyal clients rely on. Away from the office, David's hobbies include hiking, photography, and camping.


Andrea (Stuhlmiller) Cropo

Andrea (Stuhlmiller) Cropo

General Manager

With 20+ years of industry experience, General Manager Andrea specializes in customer service as well as everything hardware/software related. Andrea has been building computers for almost 20 years. Clients rely on her patience and tenacity for solving their IT problems. Andrea has a Sharp Copier Certification in hand and used to be the General Manager for Soyata Computers before joining Just Solutions. When she’s not working, Andrea loves to bake.


Jill Geary

Jill Geary

Controller

Jill graduated with a degree in computer science and joins Just Solutions with 8 years of experience in various positions. Since she began her professional career, she has worked with reputable companies as a bookkeeper, paralegal, systems analyst, and network administrator, expanding her range of expertise. Her focus is accounts payable and accounts receivable, and in her free time she enjoys gardening or hiking with her beloved family.


Allison Shaw

Allison Shaw

Marketing Manager

After graduating with a degree in New Media Marketing from Rochester Institute of Technology, Allison became our marketing specialist. In addition to her media background, she’s also well-versed in search engine optimization with certifications in Google Analytics, Google Adwords, and Hubspot Inbound Marketing. In her free time, Allison enjoys spending time with her niece, traveling, and going to concerts.


Alysa Maddaleno

Alysa Maddaleno

Sales and Marketing Assistant

With a degree in Organizational Communication and internship experience as a Social Media Marketing Assistant, Alysa is in charge of Just Solutions’ marketing campaigns and social media. In addition to being a Social Media Director for The Keukonian, Keuka College’s student-run newspaper, Alysa also played college field hockey throughout four years of college. She is a member of the Lambda Pi Eta, The National Communication Association Honor Society, and The National College Athlete Honor Society. In her free time, Alysa enjoys playing guitar and ukulele and watching documentaries.


Dave J. Ondra

Dave J. Ondra

Division Manager

As the Division Manager at Just Solutions, Dave Ondra specializes in monochrome & full color photocopiers, print & document management, document imaging (scanning), laser printers and supplies inventory management. Dave was raised in Palmyra, attended Monroe Community College, as well as Embry Riddle Aeronautical University and the US Navy Nuclear Power School. His achievements include being Xerox PagePack 3.0 Certified and becoming a multi-year member of the Konica Minolta elite AIM HIGH CLUB. With 25 years of sales experience under his belt, Dave is the professional our company counts on for business and technical expertise. When he's away from the office, Dave serves as Elder at Palmyra Reformed Church. He is married to Lisa who is a sign language interpreter. Dave has two adult children, Denae & Brendan and four stepchildren; Elizabeth, Carolena, Michele and Quinton.


Jenn Schechter

Jenn Schechter

Client Success Manager

Jenn holds a Hospitality Business Management Degree from Paul Smith's College as well as Gainsight Customer Success Certification and SMS Toll Free Certification. With 14 years of experience working in and managing Customer Success departments, she is in charge of product training and adoption as well as business consulting for IT projects. Most importantly, Jenn makes sure our clients enjoy an ideal experience working with the Just Solutions team. Jenn also enjoys adding new stamps to her passport and taking long drives around the Finger Lakes. An avid foodie, she loves to cook and try out new local restaurants. In the summertime, she loves checking out music and art festivals.


Karen DiMarco

Karen DiMarco

Administration and Customer Service

The smiling face of our customer service provider belongs to Karen DiMarco who brings a wide range of experience to Just Solutions having worked for the Legler Group in Administrative at QCI Asset Management for nearly 20 years. A local lady who studied at Bishop Kearney High School, Karen spends her free time with her close family and friends, bowling, gardening or simply enjoying her beloved music.


Paula Bruno

Paula Bruno

Service Concierge

Paula has a wide array of experience in the IT industry, where she has spent several years filling a variety of technical and support roles and earned a certification in Network Administration along the way. She has worked with small, local organizations as well as large, global enterprises like Carbon Black. At Just Solutions, Paula supports clients using JSI Guardian, our personal computer support program. In her personal life, Paula is a proud thrill seeker and loves doing anything outdoors, from kayaking to motorcycle racing. While indoors, she enjoys learning to play music and creating art from repurposed materials.


Lance LaRosa

Lance LaRosa

Project Coordinator

As our project coordinator, Lance ensures that all our technicians reach our clients on schedule and he works with all departments to make the process go smoothly. He has worked in customer care and operations for many companies such as SiriusXM, Verizon, Time Warner Cable, and ShoreTel for over 10 years. Outside of work, Lance loves cars and he loves finding and dealing vehicles for his friends and family. He also extensively collects memorabilia of the original Mighty Morphin Power Rangers.


Brian Hilgert

Brian Hilgert

Senior Solutions Engineer

When he isn't doting on his children or perfecting his BBQ recipes and techniques, Brian is spending his time at Just Solutions as a Senior Solutions Engineer specializing in medical imaging, modality interface and legacy systems. With over 20 years of experience under his belt, a CCSA (Sonicwall Network Security Basic Administration) certification, a CompTIA Security+ Certification, and experience as a Senior Project Manager & Network Administrator at Soyata Computers - he knows a thing or two when it comes to IT.


Patrick Williams

Patrick Williams

Senior Solutions Engineer

With over 23 years of IT experience, Patrick has expertise in software support, security software, hardware installation, and network security. He has worked for reputable companies such as Salesforce, Verizon Wireless, and Gilmore Solutions and now he brings his considerable experience to Just Solutions and our clients. Outside of work, Patrick plays roller derby for one of the top 30 teams in the world and is also an avid reader that loves spending time with his wife, children, and grandchildren.


Rich Austin

Rich Austin

Senior Solutions Engineer

At Just Solutions, Rich Austin specializes in everything. No really, everything. For example, he supports our clients' PCs, servers and networks by installing and maintaining their critical hardware and software, as well as providing helpdesk services to our users and clients. With 16 years of experience, an Associates Degree in Computer Science and certifications as both a Microsoft Certified Professional and Cisco Small Business Engineer, Rich is the technical expert our loyal clients depend on for reliable IT service and support. When he's away from the office, Rich enjoys PC and console gaming and cheering on the Miami Dolphins.


Joseph Bates

Joseph Bates

Senior Solutions Technician

Starting off with a career in construction in 1984, Joseph slowly made his way from infrastructure to information technology. His first job as a lead technician in 1999 paved the way for the next 17 years of his tech career. As a lead technician, Joseph is responsible for installing important hardware and access points while overseeing cabling tech projects, too. He is a certified Panasonic technician with training from Toshiba PBX. For 17 years, Joseph has volunteered as a firefighter and shows no sign of retiring from the force.


Ben Smith

Ben Smith

Senior Solutions Technician

As a senior tech and resident Cybersecurity and Automation expert, Ben is one of our most skilled and reliable technicians. Starting out with a B.S. in Computer Information Systems from SUNY Empire State College, Ben has been helping different organizations and clients get the most out of their IT for over 10 years. When he isn’t enjoying quality time with his 7 lovely children, Ben enjoys reading and watching movies.


Jim Fischer

Jim Fischer

Senior Solutions Technician

With 10 years of experience in Datto solutions, backups, and disaster recovery/business continuity, Jim is one of our most reliable senior technicians. He holds an AAS in Networking and Systems, a B.S. in Information Technologies, as well as CCNA, Net+, and A+ certifications. When he’s not assisting our clients, Jim is a seasoned guitarist and guitar builder who has built and sold many unique guitars. He also enjoys hockey and paintball.


Jake Stack

Jake Stack

Senior Solutions Technician

With 30 years of experience in troubleshooting and repairing copiers and printers, Jake Stack is the perfect person to be one of Just Solutions' Senior Service Technicians. Jake joins us after an illustrious career at USMC, General Motors, and Xerox Corporation where he worked as an aircraft mechanic, auto mechanic, and copier and printer technician in that order. Certified from A.S.E and Xerox in auto-mechanics and color/monochrome copiers and printers, Jake is the man with a plan when it comes to handling these moody machines. You can find him perfecting his craft and forever finding things to repair when he’s not in the office.


Rebecca Telaro

Rebecca Telaro

Solutions Technician

Rebecca’s 4+ years of industry experience is greatly valued at Just Solutions. She has earned certifications from Star2Star and Nextiva, and specializes in managing VoIP phone systems. Her previous employments include being a Problem Resolution Specialist at Windstream and a NOC technician at Firstlight. When she’s not working, she spends most of her time taking care of her two children.


Fred Schojan

Fred Schojan

Solutions Technician

With over 20 years worth of experience, Fred knows a thing or two when it comes to computers. From former LAN gaming center owner to undercover Geek Squad Agent at Best Buy, he’s amassed plenty of computing mileage as well as the expertise to show for it. Fred’s specialty lies in troubleshooting PC, Mac, Android and iOS devices. In his spare time, Fred enjoys a bit of gaming and taking things apart to then put them back together again - there isn’t a project Fred shies away from.


Drew Wagner

Drew Wagner

Solutions Technician

Drew began as an intern with Just Solutions and is now a full-fledged member of the team. He has an A.A.S. Degree in Information Technology and holds his CompTIA A+ certification. Here at Just Solutions, Drew performs hands-on hardware diagnostics and troubleshooting, and also specializes in scripting. In his free time, he likes to do some gaming and jam on guitar.


Miley

Miley

Office Dood

As the one and only Office Dood, Miley's day is always packed with very important tasks. Starting her day early, Miley greets clients and team members at the door. She then makes sure we all get a chance to chat, shake her paw, and give her treats. Sometimes, Miley needs a little rest from the hustle and bustle, so she naps on the couch in David's office, or goes for walks. And despite her very busy routine, Miley still stops to accept treats from the UPS and FedEx drivers.