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September 4th, 2014

Security_Sep02_CWhat do you do when your smartphone needs to be charged but your charger is not at hand? A handy solution is to turn to a public charging kiosk. But what you might not be aware of is the fact that this can lead to juice jacking of your smartphone. To avoid this security threat, it’s time to get a comprehensive view of what juice jacking is and how you can protect your smartphone from it.

What’s juice jacking?

Regardless of the kind of smartphone you have, whether it’s an Android, iPhone or BlackBerry, there is one common feature across all phones: the power supply and the data stream pass over the same cable. This setup allows for juice jacking during the charging process whereby user access is gained on your phone by leveraging the USB data/power cable to illegitimately access your phone’s data and/or inject malicious code onto the device.

The attack can be as simple as an invasion of privacy, wherein your phone pairs with a computer concealed within the charging kiosk and information such as private photos and contact information are transferred to a malicious device. However, on the other hand, it can also be as invasive as an injection of malicious code directly into your phone. According to security researchers at this year’s Black Hat security conference, your iPhone can be compromised within one minute of being plugged into a harmful charger.

Exposure to a malicious kiosk can also create a lingering security problem even without the immediate injection of malicious code. Once a device is paired to a computer, it can access a host of personal information on the device, including your address book, notes, photos, music, sms database, typing cache, and even initiate a full backup of your phone, all of which can be accessed wirelessly at anytime.

How do I avoid it?

The most effective precautions center around simply not charging your phone using a third-party system. Here are some tips to help you avoid using public kiosk charger:
  • Keep your devices topped off: Make it a habit to charge your phone at your home and office when you’re not actively using it or are just sitting at your desk working.
  • Carry a personal charger: Chargers have become very small and portable, from USB cables to power banks. Get one and throw it in your bag so you can charge your phone anytime you’re at the office or while on-the-go if you use a power bank.
  • Carry a backup battery: If you’re not keen on bringing a spare charger or power bank, you can opt to carry a full spare battery if your device has a removable battery.
  • Lock your phone: When your phone is truly locked as in inaccessible without the input of a pin or equivalent passcode, your phone should not be able to be paired with the device it’s connected to.
  • Power the phone down: This technique only works on phones on a model-by-model basis as some phones will, despite being powered down, still power on the entire USB circuit and allow access to the flash storage in the device.
  • Use power only USB cables: These cables are missing the two wires necessary for data transmission and have only the two wires for power transmission remaining. They will charge your device, but data transfer is made impossible.
Even the tiniest detail like charging your phone from a kiosk charger could affect the security of your device. While there are many substitutes to using a third-party system, ultimately the best defense against a compromised mobile device is awareness. Looking to learn more about today’s security and threats? Contact us today and see how we can help.
Published with permission from TechAdvisory.org. Source.

Topic Security
August 27th, 2014

socialmedia_Aug26_CBusinesses in many industries rely on visuals to sell their products. From that bicycle shop on the corner to the bakery down town, and even the local electronics retailer, having high quality images of your products will help attract customers. What many business owners want to know is how some businesses have such appealing images and how they can add these quality visuals on platforms such as Instagram.

The truth behind some of Instagram's best images

Those awesome Instagram photos we see aren't always taken using mobile phones. Instead, many users use digital cameras which offer much better image quality. You can capture some amazing shots with a higher end DSLR cameras with multiple lenses.

If you have one of these cameras and are looking to create high-quality images for Instagram, or any other social media site, you may be slightly confused as to how to get the images onto the platform - especially since many of us use this via the mobile app. To make uploading a little easier, here is a brief guide detailing how to get images from your digital camera onto Instagram.

1. Transfer and process images

Once you have taken photos with your camera, you will need to get them off of your camera's memory and onto your computer's hard drive. Most camera's have apps that allow you to do this, so be sure to follow the instructions in the app that came with it.

When your images have been transferred to your computer, you are likely going to want to process them a little bit. This is especially true if you have a DSLR or other high-end point-and-shoot which takes RAW images. These can be quite large and are not compatible with Instagram.

Most images taken with a camera are quite large in size, so you are going to need to use an image editing program like Adobe Photoshop, or free tools like Pixlr to process them. What you are looking to do is to crop your images so that they are square.

If you are used to the advanced photo editing features, then do your edits before cropping. When you crop your images you should crop or resize them so that they are 640X640 pixels. This is the size of all images taken using Instagram's camera app.

Also, be sure to save the images as JPEGs, as this is the image format used by most smartphone cameras.

2. Save processed images in their own folder

It helps to create a folder somewhere on your hard drive (we recommend in the same folder where you save all of your other folders) that is specifically for images you want to post on Instagram.

When you have processed and edited the images to your liking, save the images here. Try using an easy to use file name like the date and a letter or note so you can easily tell which images are which, so you know which to use.

3. Move the images to your device

You can move images using the cloud or by manually transferring the images to your phone. If you decide to manually transfer your files, you will need to plug your device into your computer.

For users with iPhones, you can open iTunes and click on your device followed by Photos. Then select the box beside Sync photos from. Select the file you created in the step above and then Sync to transfer the images over.

For users with Android devices, plug your phone into the computer and drag the folder you created in the step above into the Photos folder of your Android device.

For Windows Phone users, plug your device into your computer and open My Computer on your desktop. You should see your device listed in the window that opens. Open the file system for your device and drag the image files you created above into the Photos folder of your phone.

If you choose to use the cloud to transfer your files, use the operating system's cloud (e.g., iCloud, Google Drive, or OneDrive) to upload the files. Just be sure to use the same account as the one on your phone.

4. Add images to Instagram

Once the photos are either on your device, or in the cloud, you can now upload them to Instagram. This can be done by:
  1. Opening the app and tapping on the camera icon.
  2. Tapping on the button in the bottom left of the screen.
  3. Selecting where the image is located on your device. E.g., the Gallery app if you placed the photos in your phone's hard drive, or the cloud service you used.
  4. Editing them as you see fit.
Once this is complete, you should be able to post your images as you usually do with any other Instagram image on your phone. Take the time to add filters, and hashtags as well as a good description before you post.

If you would like to learn more about using Instagram to share your images then get in touch and we will show you the advantages of the bigger picture.

Published with permission from TechAdvisory.org. Source.

Topic Social Media
August 26th, 2014

androidphone_Aug26_CWhile location services on your Android smartphone make it easier for you to use certain apps or functions like photo tagging, sometimes it’s best to hide your location since they can affect your device’s security. With that in mind, isn’t it time you took a look at how to change different location settings on your Android smartphone to enhance its security?

Photos and GPS tagging

Your Android smartphone gives you the ability to attach GPS coordinates to the pictures you take, known as geo-locating or GPS tagging. This lets you arrange pictures in albums by locations, or lets Google+ stitch together stories of your trips. Geo-locating images in itself isn’t a bad thing, but you can get into trouble when you broadcast sensitive locations to the world. For instance, a picture of your expensive watch with a GPS tag of your house isn’t the best idea.

Four ways to control geo-locating photos:

  1. Go to your camera settings and you’ll find an on/off toggle.
  2. Simply go into Settings>Location and from there you can decide if you want the location saved along with your images.
  3. Download an EXIF editor and manually remove the location information from specific images.
  4. You can also turn off location services altogether by going to Settings>Location.

Discrete location settings

Apart from location settings in photos and GPS tagging, Android actually has three discrete location settings which allow you to set how accurately you want location reporting to be. You can find these at Settings>Location, Note that this affects your smartphone’s battery life immensely.
  • High accuracy: This uses the GPS radio in your phone to pinpoint its exact location from satellites while making use of nearby Wi-Fi and cellular networks too.
  • Battery saving: This mode only uses Wi-Fi networks and mobile networks to identify locations, and while it might not be as accurate it will help your phone last longer.
  • Device sensors only: This only uses the GPS radio to find you. It may take a little more time to find your location since it’s not using nearby Wi-Fi and mobile networks to get your general location first. This also uses more battery.
Having your location settings turned off will not only help keep your smartphone’s security intact, but also help strengthen your smartphone’s battery life. Interested in learning more about Android phones and their functions? We have solutions for you and your business.
Published with permission from TechAdvisory.org. Source.

August 26th, 2014

VoIP_Aug18_CAs with any technological systems, Voice over Internet Protocol (VoIP) can offer businesses some intriguing benefits, including decreased costs and easier management. Because of these advantages, many businesses have already switched over. For those who are considering making the move, there are a few points you should be aware of first.

1. Faxing can be tough with VoIP

Fax machines were designed on an analog system and therefore may have trouble working with a digital system like VoIP. This is especially true for businesses who are using older fax machines. We aren't saying faxing is impossible, but you likely will not be able to simply plug your fax machine into a VoIP line and start sending/receiving faxes.

What you will most likely need is to install a few extra components such as an adapter that supports T38 protocols. The T38 protocol was developed specifically to change analog fax signals into a digital that can then be sent via VoIP.

Therefore, if you use fax machines in your office, you should be sure to ask potential providers if their systems support faxing, and if your machines will be supported, or if there are any extra components needed.

2. Credit and debit terminals may not be compatible

Many business owners who look to move to VoIP systems often forget to also look at how their payment systems work. If you are using older credit or debit terminals on a landline they may actually be dial-up based, which means they will not work with VoIP. While most businesses already use newer models that support ethernet connections, and therefore VoIP, some are still using older systems. If this is the case, then you will need to contact your terminal provider for an upgrade, or new IP-terminals.

3. Older alarm systems may not work

Businesses with physical storefronts likely have alarm systems in place. The problem with this is that many older systems rely on traditional phone lines in order to signal emergency services should the alarm go off. If you are planning to upgrade to VoIP, you should make sure that the alarm system you have is compatible, or can be connected to VoIP.

If this is not the case, you may need to upgrade to a more modern alarm system. We strongly recommend checking with both the alarm provider and your VoIP provider if your alarm systems will still work.

4. VoIP requires broadband connections

We have seen cases before where businesses have invested in a VoIP system only to find out they don't have a broadband connection that is strong enough to support VoIP effectively. In order for VoIP systems to function, you need to have a broadband connection with a fairly strong amount of bandwidth. This is especially important for businesses in rural areas where broadband speeds can be limited based on distance.

It can be tough to figure out if your broadband connection will support VoIP, but you can test the connection before you agree to purchase it. Asking a potential provider for help testing your line would be a good idea. Should your connection prove to be too slow, then you will need to contact your Internet Service Provider in order to upgrade your speed.

5. VoIP needs to be managed

Like every other tech system, you will need to manage your VoIP solution. This includes adding new lines, upgrading equipment, ensuring systems are compatible, etc. For many business owners this will require extra time they don't necessarily have. One of the best solutions we can recommend is a managed VoIP solution.

We offer VoIP solutions, so if you are looking to learn more about VoIP in your business, and would like to avoid the common mistakes made by others, contact us today to learn more about how our expertise can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
August 25th, 2014

Security_Aug18_CSince the advent of the Internet, hackers have been actively trying to exploit it. Over the past few years, many have targeted different websites to obtain user account details like usernames and passwords. There seems to be a trend where the number of accounts compromised with each new security announcement is rising. In early August, news broke that possibly the largest breach to date has been uncovered.

The latest big-scale breach

In early August, it emerged that a Russian hacker ring had amassed what is believed to be the biggest known collection of stolen account credentials. The numbers include around 1.2 billion username and password combinations, and over 500 million email addresses.

According to Hold Security, the company that uncovered these records, the information comes from around 420,000 sites. What is particularly interesting about this particular attack is that such a wide variety of sites were targeted when compared this with other attacks which tend to either attack large brand names or smaller related sites.

How did this happen?

Despite what many believe, this was not a one-time mass attack; all sites that were compromised were not attacked at the same time. Instead, the hacker ring - called the Cyber Vor - was likely working on amassing this data over months or longer. How they were able to amass this much information is through what's called a botnet.

Botnets are a group of computers infected by hackers. When the hackers establish a botnet, they attack computers with weak network security and try to infect them with malware that allows the hacker to control the computer. If successful, users won't even know their computer has been hacked and is being used by hackers.

Once this botnet is established, the hackers essentially tell the computers to try to contact websites to test the security. In this recent case, the computers were looking to see if the websites were vulnerable to a SQL injunction. This is where hackers tell the computers in the botnet to look for fillable sections on sites like comment boxes, search boxes, etc. and input a certain code asking the website's database to list the stored information related to that box.

If the Web developer has restricted the characters allowed in the fillable text boxes, then the code likely would not have worked. The botnet would notice this, and then move onto the next site. However, if the code works, the botnet notes this and essentially alerts the hacker who can then go to work collecting the data.

So, is this serious and what can I do?

In short, this could be a fairly serious problem. While 420,000 sites may seem like a large number, keep in mind that the Internet is made up of billions of websites. This means that the chances of your website's data being breached by this ring are small. That being said, there is probably a good chance that one of the sites related to your website may have been breached.

So, it is a cause for concern. However, you can limit the chance of hackers gaining access to your information and a website's information.

1. Change all of your passwords

It seems like we say this about once a month, but this time you really should heed this warning. With 1.2 billion username and password combinations out there, there is a chance your user name for at least one account or site has been breached.

To be safe, change all of your passwords. This also includes passwords on your computer, mobile devices, and any online accounts - don't forget your website's back end, or hosting service. It is a pain to do, but this is essential if you want to ensure your data and your website is secure from this attack.

2. Make each password different

We can't stress this enough, so, while you are resetting your password you should aim to ensure that you use a different one for each account, site, and device. It will be tough to remember all of these passwords, so a manager like LastPass could help. Or, you could develop your own algorithm or saying that can be easily changed for each site. For example, the first letter of each word of a favorite saying, plus the first and last letter of the site/account, plus a number sequence could work.

3. Test your website for SQL injunctions

If you have a website, you are going to want to test all text boxes to see if they are secure against SQL injunctions. This can be tough to do by yourself, so it's best to contact a security expert like us who can help you execute these tests and then plug any holes should they be found.

4. Audit all of your online information

Finally, look at the information you have stored with your accounts. This includes names, addresses, postal/zip codes, credit card information, etc. You should only have the essential information stored and nothing else. Take for example websites like Amazon. While they are secure, many people have their credit card and billing information stored for easy shopping. If your account is hacked, there is a good chance hackers will be able to get hold of your card number.

5. Contact us for help

Finally, if you are unsure about the security of your accounts, business systems, and website, contact us today to see how our security experts can help ensure your vital data is safe and sound.
Published with permission from TechAdvisory.org. Source.

Topic Security
August 13th, 2014

AndroidTablet_Aug11_CWhile Android is one of the most popular mobile operating systems out there, many business owners often view it as being not secure enough, or being difficult to manage. In an effort to make the system even more useful for businesses, and more secure, the company has announced a new program called Google Work which will be released with the next version of Android.

What exactly is Android Work?

Android Work is a program that is being developed by Google that will be introduced in the next version of Android - Android L. Because of the overall open and somewhat fragmented nature of Android, many businesses have been struggling to manage devices. In an effort to attract business customers, device manufactures have come up with their own business-centric suite of features that boost device security and manageability.

While there are a number of options out there, Samsung has had the most success with KNOX. This is essentially a secure version of Android that can be managed by businesses. With devices running KNOX, administrators can separate personal and work features, as well as manage and secure business apps and content on a user's device.

The best way to think of this program is that it enables a completely separate business profile, that can be managed by a company, on a personal device. Users with a system like this will be able to separate work and personal apps, content, and data, but still be able to use the same device. This is what mobile experts refer to as containerization - business apps and data are essentially stored in a container that is kept within the overall Android system.

Google found this idea of being able to separate personal lives and work on the same device to be something worth investing in, and have subsequently developed Android Work based on the KNOX platform. This will allow all Android users, not just users with Samsung devices, to take advantage of this program.

When launched there will be a number of key business oriented features beyond just the KNOX support. Here are two of the most talked about.

Seamless transition between personal and work data

Containerization is usually referred to as creating a separate system on one device, kind of like having a work and personal profile on your computer. While this is great, it can be annoying to switch between profiles on your device. So, Google has decided to modify the way containers work, making them more seamless.

With Android Work, IT will be able to install and manage apps on a user's device - they have to agree to this of course. Only, these apps will appear on the device beside personal apps and will be useable just like any other app. In the background however, the Android Work managed apps will sit in their own container. This container will apply heavy encryption to related data going in and out of the device, and restrict what users can do with the app (based on whatever rules the IT admin has set).

The key here is that while the apps and security are separate, the user will not notice any major difference and will be able to interact with both personal and business apps from the same profile. They will be able to tell the difference between work and personal apps as apps installed, managed or related to Android Work will have an identifying badge on the icon.

Easier deploying and managing of apps

With Android Work, IT admins or managers will be able to bulk purchase apps from the Google Play store and have them automatically installed on user's devices. If you use separate apps, or have developed apps for use in-house, you will also be able to push these to devices.

Beyond that, there will be admin panels that can push updates to apps on all devices, or even bulk manage existing apps. While the user will see no real difference, the apps in the Work container are managed by the administrator, not the user.

Will Work be useful?

Many business owners have been asking this question over the past few months, and the answer really depends on how you use devices in the office. If you support BYOD (Bring Your Own Device), you will be able to easily manage the apps, data, and security of just the business related apps, while still allowing personal apps and data to be installed on the same device.

Companies who provide their employees with mobile phones or tablets will also find Android Work useful as it will enable easier management and enhanced security across a variety of Android devices.

When will Android Work be available?

As of now, Android Work is still in development, but Google has noted that it will be released as a feature of the next version of Android, which is slated to be released this fall.

If you are looking to learn more about Android Work, or how to manage Android devices, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

August 7th, 2014

Security_Aug05_CSecurity of your systems and technology is always an on-going battle and one you will likely never completely win. There are definitive steps you can take to ensure that your systems are secure, but we find that one of the most effective tools is knowledge. If you know a bit about how your systems can be breached, you can ensure a higher level of caution and security. To help, here are five common ways businesses see their systems breached.

1. You are tricked into installing malicious software

One of the most common ways a system's security is breached is through malware being downloaded by the user. In almost every case where malware is installed the reason is because the user was tricked into downloading it.

A common trick used by hackers is to plant malware in software and then place this software on a website. When a user visits the site, they are informed that they need to download the software in order for the site to load properly. Once downloaded, the malware infects the system. Other hackers send emails out with a file attached, where only the file contains malware.

There are a nearly limitless number of ways you can be tricked into downloading and installing malware. Luckily, there are steps you can take to avoid this:

  • Never download files from an untrusted location - If you are looking at a website that is asking you to download something, make sure it's from a company you know about and trust. If you are unsure, it's best to avoid downloading and installing the software.
  • Always look at the name of the file before downloading - Many pieces of malware are often disguised with file names that are similar to other files, with only a slight spelling mistake or some weird wording. If you are unsure about the file then don't download it. Instead, contact us as we may be able to help verify the authenticity or provide a similar app.
  • Stay away from torrents, sites with adult content, and movie streaming sites - These sites often contain malware, so it is best to avoid them altogether.
  • Always scan a file before installing it - If you do download files, be sure to get your virus scanner to scan these before you open the apps. Most scanners are equipped do this, normally by right-clicking on the file and selecting Scan with….

2. Hackers are able to alter the operating system settings

Many users are logged into their computers as admins. Being an administrator allows you to change any and all settings, install programs, and manage other accounts.

If a hacker manages to access your computer and you are set up as the admin, they will have full access to your computer. This means they could install other malicious software, change settings or even completely hijack the machine. The biggest worry about this however, is if a hacker gets access to a computer that is used to manage the overall network. Should this happen, they could gain control over all the systems on the network and do what they please on it.

In order to avoid this, you should ensure that if a user doesn't need to install files or change settings on the computer, they do not have administrator access. Beyond this, installing security software like anti-virus scanners and keeping them up to date, as well as conducting regular scans, will help reduce the chances of being infected, or seeing infections spread.

3. Someone physically accesses your computer

It really feels like almost every security threat these days is digital or is trying to infect your systems and network from the outside. However, there are many times when malware is introduced into systems, or data is stolen, because someone has physically had access to your systems.

For example, you leave your computer on when you go for lunch and someone walks up to it, plugs in a USB drive with malware on it and physically infects your system. Or, it could be they access your system and manually reset the password, thereby locking you out and giving them access.

What we are trying to say here is that not all infections or breaches arrive via the Internet. What we recommend is to ensure that you password protect your computer - you need to enter a password in order to access it. You should also be sure that when you are away from your computer it is either turned off, or you are logged off.

Beyond that, it is a good idea to disable drives like CD/DVD and connections like USB if you don't use them. This will limit the chances that someone will be able to use a CD or USB drive to infect your computer.

4. It's someone from within the company

We have seen a number of infections and security breaches that were carried out by a disgruntled employee. It could be that they delete essential data, or remove it from the system completely. Some have even gone so far as to introduce highly destructive malware.

While it would be great to say that every business has the best employees, there is always a chance a breach can be carried out by an employee. The most effective way to prevent this, aside from ensuring your employees are happy, is to limit access to systems.

Take a look at what your employees have access to. For example, you may find that people in marketing have access to finance files or even admin panels. The truth is, your employees don't need access to everything, so take steps to limit access to necessary systems. Combine this with the suggestions above - limiting admin access and installing scanners - and you can likely limit or even prevent employee initiated breaches.

5. Your password is compromised

Your password is the main way you can verify and access your accounts and systems. The issue is, many people have weak passwords. There has been a steady increase in the number of services that have been breached with user account data being stolen. If a hacker was to get a hold of say your username, and you have a weak password, it could only be a matter of time before they have access to your account.

If this happens, your account is compromised. Combine this with the fact that many people use the same password for multiple accounts, and you could see a massive breach leading to data being stolen, or worse - your identity.

It is therefore a good idea to use a separate password for each account you have. Also, make sure that the passwords used are strong and as different as possible from each other. One tool that could help ensure this is a password manager which generates a different password for each account.

If you are looking to learn more about ensuring your systems are secure, contact us today to learn about how our services can help.

Published with permission from TechAdvisory.org. Source.

Topic Security
July 31st, 2014

AndroidPhone_July28_CAndroid phones are currently the most popular devices being sold by many carriers. While these devices are popular, many come preinstalled with apps that have been developed by the carrier. This apps are often referred to as bloatware and are usually ignored by users. However, if you have ever tried to uninstall them, you know this is easier said than done. The good news is that there is a solution.

Bloatware defined

Read Android themed blogs and you will eventually come across this term. When it is used to refer to mobile phones, bloatware is software that has been installed by carriers or device manufacturers. These apps are generally useless, unwanted, or are value-added apps - meaning apps which you need to pay extra for in order to use e.g., a music service run by your carrier.

The kicker with bloatware is that you don't get a choice as to whether or not it is installed on your phone. The reason for this is because carriers and manufacturers install the apps before you purchase the phone. Many carriers have contracts with manufacturers to actually install the software before the device leaves the factory.

Is bloatware bad?

Mobile bloatware often gets a bad rap, especially because much of it is unwanted by users. That doesn't mean the apps are 'bad', or malicious. In fact, some users do actually use the software that comes installed by mobile carriers. The issue many have is that they have had no say in the matter and as a result feel forced into using certain apps, when they would rather be using something else, or would never have downloaded these apps in the first place.

In short, the vast majority of bloatware is not overly useful but it is by no means malicious. It's really more of an annoyance to many users.

Can I get rid of bloatware?

The short answer to this question is: No, you usually can't get rid of bloatware. Some of it can be uninstalled, but most of the apps installed by the carrier or manufacturer aren't able to be deleted.

That being said, there are two options you can consider:

1. Disable bloatware on your device

While you usually can't uninstall bloatware, phones running Android 4.X and newer do have the option of disabling it.
  1. Open your device's Settings panel. This is usually done by sliding down from the top of the screen and selecting the person icon with five squares followed by Settings.
  2. Tap on Apps and swiping right so All is highlighted at the top.
  3. Scroll to the app you would like to disable and tap on it.
  4. Press Disable.
  5. Tap Ok in the warning that opens.
  6. Once you do this, the app will be removed from the home screen and will no longer run in the background.

2. Purchase devices without bloatware

If you are currently looking for a new device, or are looking to upgrade your current phone, an option would be to purchase a device that doesn't have bloatware. For example, most phones you purchase separately from your carrier won't have carrier specific bloatware. Take for example Nexus devices. These phones, when bought outright, only have stock Google apps like Calendar, Gmail, Chrome, and Google Play store installed. Of course, if you buy the device from your carrier, there is a good chance it will have the apps on them. So it is best to look at the big-box stores or retailers.

If you are unsure as to whether the device you are looking at has bloatware installed, try asking the salesperson or looking at online reviews. As a general rule of thumb: If you buy the device from a carrier, or on a contract, the device will have some bloatware on it - most carriers have a stipulation on the agreement you sign giving them permission to install it, or noting that it is installed. When you sign the contract you thereby agree to have the apps on your device.

The major downside to buying devices like this for some users is that you have to pay full price for the device. For some this is worth it, while others are ok with the odd bit of bloatware if they get to pay less for their device.

Looking to learn more about Android phones? Contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

July 30th, 2014

SocialMedia_July28_CA common use of LinkedIn is the curation and sharing of content with fellow colleagues and users. The business oriented social platform has a wide variety of features that encourage users to share content, and earlier this year its own content creation platform was implemented for select users. Now, the company has rolled out the new publishing platform for all users to take advantage of.

About LinkedIn's new publishing platform

Like other social networks, LinkedIn allows users to publish posts on their profile which are then visible to other users. In the past, there was a limit as to how long the posts could be, which influenced how users shared the content they generated. Most would simply copy and paste a link to their content into a post on their LinkedIn profile.

In an effort to make sharing thoughts, ideas, expertise, etc. easier, LinkedIn has implemented the long-form post. This feature allows you to create longer content, such as blog articles and opinion pieces, and post this directly on LinkedIn. In other words, you can now use LinkedIn as a blog which is shared with your connections.

If you create long-form content, this could be a useful way to get posts out to an even wider audience than through your blog. This is because when you publish a post on LinkedIn, it becomes part of your overall profile, with the post being visible under the Posts section of your profile. New long-form posts will also be published and shared with all of your contacts automatically.

This means that you could technically increase the overall reach of your content, especially if the content you produce is useful to your LinkedIn connections.

Writing long-form content on LinkedIn

If you would like to start publishing long-form content using your LinkedIn profile, you should be able to do so by:
  1. Logging into your LinkedIn profile.
  2. Pressing the pencil in the box that says Share an update…
Note: This update is still rolling out to users, so you may not be able to produce long-form content just yet. If you don't see the pencil in the Share an update… box, you will need to wait for a few weeks, or until you get an email from LinkedIn saying the feature is ready for you to use.

If you do see the pencil icon, click on it to open the long-form post screen. It looks like most other Web-based publishing and writing platforms with the usual formatting buttons and text field where you input the content.

You can write your article directly on this page, but many choose to write using a program they are comfortable with and then copy and paste into the text field. If you want to add images to your post, you can simply click where you would like the image to slot into the content and select the camera icon from the menu bar above the text field. Select the image and hit Submit. You can then resize the image by clicking and dragging on it.

Saving and editing your content

Once you have finished writing we strongly recommend you hit the Save button at the bottom of the text field. This will save the content to your profile, but will not post it. This means you can edit the content before publishing. To do this, click on Preview which will open your post in another window, allowing you to see what the post will look like on your profile.

While in Preview mode, be sure to check the spelling and grammar, along with the overall formatting. If you spot anything that needs to be changed simply switch back to the editing tab on your browser and make any amendments.

When you have finished writing, formatting, and editing you can then hit the Publish button. This will then publish the content on your profile and share it with your connections.

If you have content that you think your connections and colleagues would benefit from reading, then this new LinkedIn feature could prove to be useful and should be considered as a larger part of your overall content strategy.

Looking to learn more about LinkedIn and how you can leverage it in your business? Contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic Social Media
July 25th, 2014

VoIP_July21_CModern business communication platforms are more often than not migrating to digital solutions that are supported by an Internet connection. When looking at different solutions, many businesses come across two major solutions: VoIP and Unified Communications. The problem is, both of these can cause some confusion, especially because the idea behind both sounds so similar.

What is VoIP?

VoIP, or Voice over Internet Protocol, is a modern communication method that enables voice communication over a business's network connection. With many VoIP solutions you are able to use the same phones you do on traditional networks. You just need a small adapter that turns your voice into a digital signature that travels on top of data on your network.

VoIP is common these days because many businesses have high bandwidth Internet connections that can support it, and many solutions offer considerable cost savings compared to traditional phone lines.

What is Unified Communications?

The other main modern communication solution many business owners come across is Unified Communications (UC). This is a group of modern real-time and non-real-time communication services that provide businesses with a consistent user-interface and experience across multiple devices and platforms.

Many UC solutions include:

  • Internet telephony (VoIP)
  • Instant messaging
  • Video conferencing
  • Screen sharing
  • Call control
  • Speech recognition
  • Email
  • Voicemail
  • SMS
These solutions are often delivered via a number of programs that can be combined to look the same and interact with other systems.

One of the best examples of UC in use is the idea of a customer calling to ask a question about one of your products. They unfortunately call after business hours and decide to leave a voicemail message. After they hang up, software that powers the phone system translates the message into digital form and emails it to your marketing team. Your marketing manager receives the message, in email form, on their mobile device and is then able to call the client back.

This scenario likely happens using three different systems - voicemail, email, and VoIP - and three different programs. The thing is, these programs are all 'unified', so they work as one unit.

What's the difference between the two?

The biggest difference between the two communication concepts is the scope. Many VoIP solutions focus just on Internet-based calling, while UC focuses on company-wide communication. More times than not, the voice part of UC is powered by a VoIP platform.

That being said, many VoIP solutions offer some form of UC features like voicemail, instant messaging, and video calls.

Which option is best for my business?

This is a question businesses often ask us, and the answer is that it really depends on your company and your current situation. If you already have a traditional phone system in place in your office, and are looking just to cut your phone bills then a VoIP solution may be the best solution.

One of the biggest downsides of a UC solution is that it can require a fairly large investment; certainly larger than VoIP. If your business is operating on narrow margins you probably won't be able to implement a full UC solution all at once, instead having to implement it in steps.

Our best recommendation is that before you consider either, give us a call to learn more our solutions and how we can help your business get the right type of communication that will work for your business and budget.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General